![]() She made sure that every little thing was taken care of for us as well as all the guests staying there. She absolutely made our stay a perfect vacation!!! She is so kind, efficient and has a great sense of humor. We were there a little early and were greeted by Carina at the front desk. She chose the Chicago Arlo (Hotel Julian when we booked) because of the location, boutique hotel and great reviews! We loved the Arlo!! It is so chic, great rooms, and outstanding staff. She moved there in 2019 before Covid hit in 2020, and this is the first time we were able to visit. My family came to Chicago to spend 4 nights with our daughter who lives in Chicago. It is so much more interesting (a Hyatt)… Next time we will stay at Chicago Athletic Club. They charge the room fee up front so there is no cancellation and they charge an extra $23.48 daily Urban fee. I was very disappointed with his response and his concern. I didn't think he made much of an effort, did nothing to compensate for my great inconvenience and did nothing to help replace my medications I asked a few times for the main manager's name and the owner's name, but was never given it. He said he looked through the trash and checked the tapes in the hall and found nothing so there was nothing more he could do. I immediately reported it to house keeping and had a long discussion with Terrell Chamberlain, manager of house keeping. They are for cholesterol, bone strength, etc. The late afternoon they finally brought us towels my pills, which were in a small paper bag disappeared. We had to dry with the terry cloth robes provided. We called to the front desk 4 or 5 times and they kept saying they were going to get to us, but never did. 2 days in a row they did not bring us clean towels. We were in Chicago for The Jazz Fest and Chicago Art Institute so the location was prefect. The location is great, right across the street from Millenium Park. We previously stayed here before it was the Arlo. ![]()
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